How to get help
Answers come from the developers who build our templates and extensions. Here is what your account includes and where to ask.
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Everyone can read the forum. A free account lets you ask in Community; Pro members ask our developers.
Not a question about our products?
Fixes on your own site, upgrades and custom builds: get a quote.
What each plan includes
| Support | Free | Pro | Pro + Launch |
|---|---|---|---|
| Where you ask | Community | Templates, Extensions, Community | Same as Pro |
| Who answers | The community and our team | Our developers | Our developers |
| First reply | – | Under 12 hours on business days | Under 12 hours on business days |
| Bugs in our products | – | Fixed in 1–2 days | Fixed in 1–2 days |
| Private questions | Yes | Yes | Yes |
| Site set up for you | – | – | Template, demo, your brand, 2 hours of changes |
Not covered by support
Custom changes to layouts, styles or code, new features, third-party extensions, hosting, and setting up your content. Details in the Support policy.
Need that done?
We do it as custom work with a fixed quote, or look after your site every month with Maintenance & support.
Get a quote
