Last updated: October 14, 2026
Support for ThePixel templates and extensions is given by the developers who build them. This page explains what support covers, how to reach us and what falls outside of it.
Who gets support
- Pro and Pro + Launch members get support for every premium template and extension while their membership is active.
- Free account holders can use the documentation and the community forum for our free templates and extensions.
What support covers
- Installing a template, extension or quickstart package.
- Questions about features and settings of our products.
- Bugs in our templates and extensions. We fix them in an update.
- Compatibility of our products with supported Joomla and PHP versions.
What support does not cover
- Custom changes to layouts, styles or code, and new features.
- Problems caused by third-party extensions, your hosting or server configuration.
- Setting up your content, or moving content from another site.
We are happy to do these as custom work with a fixed quote, or as part of Launch when you set up a new site.
How to get help
- Check the documentation for your template or extension.
- Search the forum. Your question may already be answered.
- Log in and post a new topic in the forum with your Joomla and PHP version, the product and version, what you expected and what happened. A link or screenshot helps a lot.
Please never post passwords in the forum. If we need access to your site, we will ask you for it privately.
