How can we help
97 short answers about Joomla and your account.
Popular questions
- How do I upgrade from Joomla 5 to Joomla 6?
Update to the latest Joomla 5.4 and PHP 8.3, make a backup, and turn off the old Backward Compatibility plugin. Then set the update channel to "Joomla Next" and run the update – on a test copy of your site first.
Joomla 5–6Joomla·Updating & upgrading - Is Joomla free?
Yes. Joomla is free, open-source software. You only pay for hosting, a domain name, and any paid templates or extensions you choose.
- I forgot my admin password
Use "Forgot your password?" on the site's login page. No reset email arriving? Use one of the official recovery methods: a temporary Super User in configuration.php, or a reset in phpMyAdmin.
- "Error 403 Forbidden"
The server refuses the file. Folders should be 755 and files 644; also check your .htaccess for blocking rules.
- Is Joomla still a good choice in 2026?
Yes, for sites that need structure. Joomla 6 came out in 2025, gets regular updates, and has multilingual sites, user access and custom fields built in.
- My site shows a blank white page
PHP stopped with an error it isn't allowed to show. Turn on error reporting or open your server's error log to see the message.
- I can't log in to the administrator, the page just reloads
A cookie or session problem. Clear your browser cookies, empty the session table, and check Cookie Domain in configuration.php is blank.
- Should I use Joomla 5 or Joomla 6?
Start new sites on Joomla 6. Stay on Joomla 5.4 for now only if your template or an extension you need isn't ready for 6 yet: Joomla 5 gets security fixes until 12 October 2027.
- Emails from my site don't arrive
Use SMTP: enter your mail provider's details in Global Configuration → Server → Mail, use an address on your own domain as sender, and click Send Test Mail.
- I see "isClient" or "isAdmin" errors after upgrading from Joomla 3
An old extension is still active. Disable it (in the database if the admin won't load), then update or replace it.
