Account & billing
12 answers. Plans, payments, renewals, refunds and downloads.
- How do refunds work?
Ask within 14 days of your first payment and we refund it in full. Renewals and Launch work have their own rules on the Refund Policy page.
- Which payment methods do you accept?
PayPal, and cards through PayPal. Need another way to pay? Contact us.
- Where do I find my invoices?
Account → Subscriptions → Payments: open any invoice to print or save it.
- How do I turn off auto-renew?
In PayPal: Settings → Payments → Manage automatic payments → ThePixel → Cancel. Your plan stays active until its end date.
- What’s the difference between Free, Pro and Pro + Launch?
Free gives you the free products. Pro gives you every template and extension with updates and support. Pro + Launch is Pro plus we set up your site.
- Can I use a template on more than one site?
Yes. Everything is GPL; your plan covers updates and support for your sites.
- Does my Pro plan renew automatically?
Yes, once a year through PayPal, at the renewal price shown in Account → Subscriptions.
- How do I download my templates and extensions?
Log in and open Account → Downloads. Every version stays available.
- Can I download an older version?
Yes. Open the product in Downloads and pick a version from the menu next to the Download button.
- What exactly does Launch include?
We install your template with its demo content, add your logo, colours and fonts, and give you 2 hours of customization.
- How long does Launch take?
Two business days after we receive your brief.
- I already have Pro. Can I add Launch?
Yes, as a $100 add-on from the Pricing page.
