Help center/Account & billing How long does Launch take? Account & billing Updated 17 Oct 2026 Two business days after we receive your brief. Was this answer helpful? Yes No What was missing? Send Thanks for your feedback. Related questions in Account & billing How do refunds work?Ask within 14 days of your first payment and we refund it in full. Renewals and Launch work have their own rules on the Refund Policy page.What exactly does Launch include?We install your template with its demo content, add your logo, colours and fonts, and give you 2 hours of customization.What’s the difference between Free, Pro and Pro + Launch?Free gives you the free products. Pro gives you every template and extension with updates and support. Pro + Launch is Pro plus we set up your site.Can I use a template on more than one site?Yes. Everything is GPL; your plan covers updates and support for your sites.Which payment methods do you accept?PayPal, and cards through PayPal. Need another way to pay? Contact us.
