Last updated: October 14, 2026

We want you to be happy with every ThePixel product and service. This policy explains when we offer refunds for memberships, Launch and custom services purchased on thepixel.dev. It is part of our Terms of Service.

Memberships (Pro, Pro + Launch)

Because our products are digital and delivered instantly, we handle refunds case by case. You are eligible for a full refund within 14 days of joining if:

  • you have not downloaded any product yet;
  • a product does not work as described and our support team cannot fix the issue within a reasonable time; or
  • you joined the same membership twice by mistake.
  • Memberships renew automatically each year at 25% off. You can cancel the renewal at any time from My Account; you keep access until the end of the paid period.
  • Renewals can be refunded within 7 days of the renewal date if nothing has been downloaded since the renewal.

Refunds are not provided when you changed your mind after downloading, when the problem is caused by a third-party extension, hosting environment or custom modifications, or when the product's requirements (Joomla and PHP version) were not met.

Launch

  • Launch (in Pro + Launch or as an add-on) is a service. You get a full refund of the Launch part until we start working on your site.
  • Once we have started, Launch is not refundable. If you cancel Pro + Launch within the membership refund period after work has started, we refund the Pro part only.

Maintenance plans

  • Monthly maintenance plans are agreed per quote. They can be cancelled at any time and will not renew after cancellation.
  • We do not issue partial refunds for the current billing month.

Custom services

Custom development, customization, migration and maintenance projects are governed by the quote or agreement for that project. Deposits for work that has already started are non-refundable; unused prepaid hours can be refunded on request.

How to request a refund

  1. Contact us through the contact form or a support ticket within the refund window.
  2. Include your order or invoice number and the reason for the request.
  3. We reply in under 12 hours on business days. Approved refunds are returned to the original payment method (for example PayPal) within 5–10 business days.

When a refund is issued, the related membership, downloads, updates and support access are cancelled.

Chargebacks

Please contact us before opening a dispute with your bank or PayPal — we resolve most issues quickly. Accounts with open chargebacks may be suspended until the dispute is closed.

Contact

Questions about this policy? Get in touch and we will be happy to help.