How does support work?
Ask in the forum. Pro members get a first reply from a developer in under 12 business hours (Mon–Fri, 09:00–18:00 GMT+7), in any category.Every question shows its “Reply by” time and its status: Waiting for us, Waiting for you, Solved or Closed. We email you when we answer. Tick “Private” when you share your site address or admin screenshots, and “Urgent” if your live site is down after one of our updates. Free questions are answered by members and our team.
